When using the new Windows app on iOS to connect to a Cloud PC, users may encounter an issue if they attempt to connect the same Cloud PC using the updated Windows app—previously the Remote Desktop app—on a iOS device. In this scenario, while the Cloud PC connects successfully through the Windows app, attempting to reconnect via the inplace updated windows app from remote app in iOS device displays a vague error message.
This error lacks clarity and does not inform users of the underlying issue: the Cloud PC is already connected through another device or method. Ideally, the iOS app should provide a more informative message, similar to what users see when connecting via a browser or the Windows app on a Windows device. The message should clearly state that the Cloud PC is in use elsewhere and has been disconnected due to the active session on another platform.
Suggested Improvement:
To enhance the user experience, the error message in the iOS windows app should mirror the informative notifications seen in other connection methods like the below screen. This would eliminate confusion and provide users with a clear understanding of why the connection attempt failed, guiding them to either disconnect the session on the other device or reconnect through the active platform.
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