With the rapid evolution of cloud technology, Windows 365 has become an essential tool for organizations, allowing seamless access to Cloud PCs. However, as with any technology, updates and changes can occasionally introduce user experience challenges. One such issue that has surfaced with recent updates to the Windows App version 2.0.294.0 is the handling of Grace Period notifications for the windows 365 cloud pc's.
Old vs. New: How Grace Period Notifications Have Changed?
In earlier versions of the Windows App, users were informed about the Grace Period directly within their connected Cloud PC session. The notification was clearly displayed inside the Cloud PC environment, making it easy for users to recognise that their access to the Cloud PC was nearing its expiration or needed License renewal.
In the latest version of the app, however, this behavior has changed. Now, the Grace Period notification is shown as a pop-up message (Your admin had removed access to this cloud pc. Backup your files immediately) rather than within the Cloud PC interface itself. While this may seem like a minor adjustment, it has led to some unintended consequences.
The Problem with Pop-Up Notifications:
Pop-up notifications, by their nature, are transient. Users often overlook or dismiss these messages, especially if they are engaged in other tasks. In many cases, the Grace Period notification may go unnoticed. When this happens, users might find themselves suddenly unable to access their Cloud PC, leading them to believe that their Cloud PC has “disappeared” or is no longer available.
This often results in unnecessary confusion and a surge in support requests, as users seek help to reconnect to their Cloud PCs, unaware that they had missed the critical Grace Period notification.
The Case for Reintroducing In-App Grace Period Notifications:
To address this issue and improve user experience, it would be beneficial to reintroduce the Grace Period notification inside the Cloud PC environment, as was done in previous versions of the Windows App. By restoring this feature, users will have a clear and consistent reminder that their Cloud PC session is approaching its grace period limit, helping them take appropriate action before their access expires.
Bringing back the old notification format would significantly reduce the number of support tickets raised due to missed notifications and provide users with a more intuitive experience.
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