Sometimes when connecting to a Windows 365 Cloud PC using windows App, the session connects successfully—but all you see is a black screen. You may try refreshing, reconnecting, or waiting for several minutes, but the screen remains blank.
This is a known and occasionally encountered issue, and thankfully, the fix is simple.
What Doesn’t Work
- Refreshing the session
- Disconnecting and reconnecting
- Waiting for the screen to load
If none of these resolve the issue, the Cloud PC itself likely needs a restart.
✅ The Fix: Restart the Windows 365 Cloud PC
- Open the Windows App (Windows 365 app).
- Locate your available Windows 365 Cloud PC.
- Click the three dots (⋮) next to the Cloud PC.
- Select Restart.
The restart process may take a few minutes. Once completed, reconnect to the Cloud PC—you should now be able to log in normally without the black screen.
What If You Don’t See the Restart Option?
In some locked-down or restricted environments, the restart option may not be visible to end users. In this case:
- Contact your IT support team
- They can restart the Cloud PC from the Intune Admin Center → Windows 365 blade
After IT performs the restart, the Cloud PC should work fine.
Final Thoughts
A black screen on Windows 365 can be frustrating, but it’s usually not a serious issue. A simple Cloud PC restart resolves it in most cases. If you’re restricted from restarting it yourself, your IT team can handle it quickly through Intune.
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