W365: Case study 2 - Resize windows 365 cloud pc during Grace Period

Continuation from Case Study 1

Scenario 2:

• The cloud pc is placed under Grace period.
• Click on the cloud pc and click on resize option and choose another higher SKU.

• Click on Resize and it shows a notification that it failed with the below reason.

• The cloud pc doesn’t move to resize pending license state.
• The cloud pc gets deprovisioned and cloud pc is removed once grace period reaches its end time.
• The operating system and data are deleted from the Cloud PC. The Cloud PC is no longer available.
• Resize failed to proceed in this scenario.

Detailed background information:

If a Windows 365 Cloud PC is in a grace period and you attempt to resize it to a higher SKU, the operation will not work as intended. During the grace period, the Cloud PC is in a state where it's essentially marked for deprovisioning, and resizing is not allowed with below error message.

When a Windows 365 Cloud PC is in the grace period and you attempt to resize it to a higher SKU, the following typically happens:

1. Resize Operation Fails: The Cloud PC does not move to a "resize pending license" state because it is already in a grace period, which restricts such operations. The resize request is likely to fail since the Cloud PC is marked for deprovisioning due to issues like an expired or suspended license.

2. Cloud PC Status Remains Unchanged: The Cloud PC remains in the grace period, and no changes are made to its configuration. The system will not attempt to apply the resize until the underlying issue causing the grace period is resolved.

3. Action Required: To successfully resize the Cloud PC, you need to reinstate the user to the older SKU license or replace with a different policy, the Cloud PC will be reprovisioned with the settings in the new policy. Once the Cloud PC is out of the grace period, you can then apply the resize operation.

Note: If in Grace period, if you assign the user to higher SKU group, without going for resize option then the cloud pc will be reprovisioned with the settings in the new policy.

To ensure a smooth transition when resizing a Cloud PC, the device should not be in the grace period. If you need to resize the Cloud PC, you must first reinstate the license. This process helps to avoid any potential conflicts or issues with the Cloud PC's provisioning and ensures that the operation proceeds correctly.